FAQ
General
What is Copanion?
Copanion is a platform that connects people with co-working spaces. You can use Copanion to search for and book co-working spaces that meet your needs.
How does it work?
To use Copanion, simply create an account, search for co-working spaces in your desired location, and book the space that meets your needs. You can communicate with co-working space providers through the app to ask questions or make special requests.
Is my information secure?
We take data security seriously and use industry-standard measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Please see our privacy policy for more information.
How do I pay for my bookings?
You can pay for your bookings using a credit card or other payment method accepted by our app. We use a third-party payment processor to securely process your payments.
What if I need to cancel a booking?
Cancellation policies vary by co-working space provider. Please review the cancellation policy for the space you booked before making your reservation. If you need to cancel a booking, please contact the co-working space provider directly.
Can I leave a review of a co-working space?
Yes, we encourage users to leave reviews of co-working spaces they have booked through our app. Your feedback helps other users make informed decisions and helps co-working space providers improve their offerings.
How do I contact customer support?
If you have any questions or concerns, please contact us using the information provided on our contact page. We will do our best to respond to your inquiry as soon as possible.
Pricing
How much does it cost to use thisapp?
Copanion is free to use for users. Co-working space providers pay a commission on bookings made through Copanion. This allows us to offer our services to users at no cost.
Are there any hidden fees?
No, there are no hidden fees. The price you see when booking a co-working space is the price you will pay. We do not charge any additional fees or taxes.
What payment methods do you accept?
We accept all major credit cards and other payment methods accepted by our payment processor. You can securely enter your payment information when booking a co-working space.
Do you offer any discounts or promotions?
We occasionally offer discounts or promotions to users. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.
Bookings
How do I book a co-working space?
To book a co-working space, simply search for spaces in your desired location and select the space that meets your needs. You can then enter your booking details and payment information to confirm your reservation.
Can I make special requests when booking a co-working space?
Yes, you can communicate with co-working space providers through Copanion to make special requests or ask questions. Please note that co-working space providers may not be able to accommodate all requests.
What if I need to change or cancel my booking?
Cancellation policies vary by co-working space provider. Please review the cancellation policy for the space you booked before making your reservation. If you need to change or cancel a booking, please contact the co-working space provider directly.
What if I have a problem with my booking?
If you have a problem with your booking, please contact the co-working space provider directly. If you are unable to resolve the issue with the co-working space provider, please contact our customer support team using the information provided on our contact page.
Account
How do I create an account?
To create an account, simply click the 'Sign Up' button on our homepage and enter your name, email address, and a password.
What are the benefits of creating an account?
Creating an account allows you to save your booking history, manage your bookings, and receive personalized recommendations based on your preferences. You can also leave reviews of co-working spaces you have booked through Copanion.
How do I update my account information?
You can update your account information, including your name, email address, and password, by logging in to your account and clicking the 'Account -> Profile' button at the top right of the app. You can also update your payment information and communication preferences.
How do I delete my account?
If you wish to delete your account, please contact our customer support team using the information provided on our contact page. Please note that deleting your account will permanently delete your booking history and reviews.